The Trading Post Feed and Tack Ltd.
3345 Island Highway,
Cassidy, B.C. Canada.
Phone: 250 245-2115
Fax: 250 245-2186
10- 5:00 Mon - Sat.
11 - 5 Sundays
Closed Stat Holidays
If you have had a positive or negative experience with us, please let us know! We love your feed back!
August-05-13 4:09 PM
To: firstname.lastname@example.org; email@example.com
Subject: great customer service
Hi I just wanted to say what great customer service I received at not one but two tack stores located in BC But very far removed from each other. I am from Vancouver Island and stopped in a tack store called Trading Post located by the Nanaimo Airport looking for a product that they did not have but the next thing I know is that they had Cowboys Choice tack store in Vernon on the phone and I spoke with a real helpful lady and she gave me a contact number for their store as I felt bad calling long distance on the trading post phone, but as soon as I got home I called Cowboys Choice store and placed my order to a very nice lady and it took only 3 days to get my product to me and all prices quoted were exact and the product was well packaged and exactly what I wanted. I think the lady I spoke with was Barb Ferrier.
I did not get the name of the two ladies at the trading post but I appreciated their great customer service by contacting other suppliers of the product. I did leave them a small donation towards a coffee.and have purchased other items from this store and have always received the highest customer service.
A lot of big
name stores need what you have and I
hope you get the business you deserve
for providing good products at fair
prices with exceptional customer
D & C Bewsher
D & C Bewsher
Hi Chris, Did you get your chaps in time and did you like them?
I was going to phone you today but ended up going riding all day. I love the chaps! They're the envy of the stable haha... thanks again for shipping them out so fast. They actually arrived on Sunday ,just in time for me to go riding - shipping with the buses is so fast. Took them out trail riding on Tuesday, and work in the arena calf roping ( calf dummies) today. They give me so much more grip in the saddle. I couldn't be happier with them.
Thanks again for all the help, and the kind note included in the package. I've told everyone I know to go to The Trading Post if they're ever in Nanaimo. I've never experienced such good customer service. Hope to see you all soon, sometime.
Chris Watkins, Seachelt, BC
Posted on Island Horses:
If anyone is looking to get a new saddle at a decent price, don't miss out on the Trading Post. I have been looking for a saddle to fit our horse, Jackie for over a year now and Meredith at the Trading Post came up with several saddles for us to try, in different styles and widths. Spent loads of time with us watching my daughter ride and checking the fit. She's incredibly knowledgeable and has been continually asking questions from us by email. Highly recommend anyone who's looking to try there first! We ended up buying a Crates with FQHB, loads of room for a wide shouldered horse, with plenty of flare at the front.
Jo, Courtenay BC
I just got in from working Eagle in the new saddle, and it's great! Fits him really nice. I didn't have to cinch it up really tight to keep it on him, and it flares out really nice over his shoulders so he's not bumping into it with every step.... plus, my leg is right on him, not wrapped around a bunch of rigging. Brian rode in it too and really likes it. Eagle looked happy. I haven't tried it on the other horses yet but will tonight. AND it's so pretty! The extra money was worth it for the upgrades in leather and workmanship without a doubt. Thanks for all your efforts. It's really paid off.
Sincerely, Anita Victoria, BC